We respect your privacy and want to be clear about how your information is handled.

When you place an order, we collect your name, email address, shipping address, phone number, and payment details. This information is used to process your order, arrange delivery, and provide customer support.

We also collect limited technical information automatically, such as your IP address, browser type, and pages visited. This helps us keep the website secure and understand how visitors use it.

We do not sell personal information to third parties. We only share information with third parties when it is necessary to run the business, including:

  • Payment processors to complete transactions
  • Shipping carriers to deliver orders
  • Basic analytics tools to monitor site performance

If you are located in the European Economic Area, you have rights under GDPR, including the right to access, correct, delete, and request a copy of your personal data. You can also object to certain types of processing.

If you are a California resident, you have rights under CCPA, including the right to know what personal information is collected and the right to request deletion. We do not sell personal information as defined by CCPA.

We keep order records for as long as needed to fulfill orders, meet tax and accounting obligations, and handle returns or disputes. After that period, the data is deleted or anonymized.

We use cookies and similar technologies to make the site work properly and to understand how visitors use it. You can control cookies through your browser settings.

We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided personal information, we will delete it.

If you have a privacy question or request, contact us at info@douglasccuuddletooys.it.com.